Orders sent via AusPost will be sent using Parcel Post. Due to the delicate nature of our goods and to ensure our packages arrive to you with care, we do not have the option of sending via Express Post. All parcels are manually handled through the Australia Post network. While this takes longer than express, we do this to reduce mishandling and damages.
Estimated transit times below do not include order processing time or day of dispatch. Please note that parcels are dispatched Monday to Friday before 2pm.
If you do not receive your order on the estimated date, AusPost advised to allow 3 business days after that date for delivery to occur.
|NSW||METRO||up to 2 business days|
|COUNTRY||up to 5 business days|
|INTERSTATE||METRO||up to 3-6 business days|
|COUNTRY||up to 6 business days|
Any dates for delivery are a guide only. These dates may not take into account local public holidays (busy times like Christmas, holidays, etc.), day of dispatch or processing time.
AIRPORT TO AIRPORT
Sideways offers an Airport to Airport freight service on selected surfboards. We send boards from Gold Coast to airports Australia wide. Alternatively, you can organise a collection by a freight company of your own choice. Every surfboard is examined thoroughly and ensured it is defect free before leaving the warehouse. Sideways is not liable for any damage that may occur during the freight. We take great precautions to ensure our surfboards are packaged adequately, this includes ensuring that the boards are heavily bubble wrapped and hard cardboard is applied to the rails, tail and nose. If your board is damaged in transit by a 3rd party we will not be held liable. Please ensure you inspect the product upon arrival. We also offer free delivery for any purchase in the Gold Coast Region. For more information please call (07) 5568 7722 or email firstname.lastname@example.org
Airport freight service available to the following destinations. Prices are only a guide and may vary
NSW - Sydney $60 - Grafton $80 - Coffs Harbour $80 - Taree $80 - New Castle $80
ACT - Canberra $70
VIC - Melbourne $70
TAS - Launceston $80 - Hobart $80
SA - Adelaide $80
WA - Perth $100 - Geraldton $115 - Broome $120 - Port Headland $120
NT - Darwin $100
QLD - Cairns $80
Sideways reserves the right to vary from this policy on a case by case basis. Sideways is not obligated by law to issue you with a refund if you change your mind or purchase the wrong size. For any return enquiries contact one of our staff by calling (07) 5568 7722 or emailing email@example.com. All refunds are subject to product inspection upon return. A refund will only be processed after the product has been inspected and approved/deemed ‘supply issue’.The new product will be sent out as soon as the return product has been inspected and approved.
In-store Returns Policy
As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.
Please understand that due to hygiene requirements in the interest of health and safety, we cannot accept exchanges or
returns on swimwear which has been worn and/or had the protective film removed, unless consumer and retailer agree
that the item has a major problem.
Items damaged during consumer use must be inspected by the Store Manager before proceeding with an exchange,
return, or repair. If the item is found to have a major problem, you may be entitled to an exchange, refund, or repair. If
the damage was caused by consumer abuse, you may not be entitled to an exchange, refund, or repair.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If a repair is an option on the item, we can arrange repair of the item for you. If the item is not repaired within a
reasonable time you can choose a refund or replacement.
If you have any queries regarding an item purchased from Sideways, which you wish to have exchanged or refunded,
please ask to speak with the Store Manager.
All returns and exchanges must be accompanied by proof of purchase.